Returns

Returns

The Buyer has rights to withdraw from the contract within 14 days from receiving the goods.

The Buyer can withdraw from the contract by sending a letter of withdrawal to the Seller`s e-mail address: [email protected] or by Post to the address of the company MODE PLUSS Ltd: Elizabetes street 20, Riga, LV-1050, Latvia. The Seller shall send a withdrawal form to the Buyer`s e-mail address upon request.  The withdrawal letter form is available also HERE .

The Buyer is obligated to return the goods to the Seller within 14 days after sending the withdrawal letter.

All expenses for returning the goods to the Seller shall be covered by the Buyer.

The Buyer may not exercise the right of withdrawal if:

  •   the ordered goods (tights, socks, earrings) cannot be returned due to hygienic reasons  
  •   the ordered goods are made directly for the Buyer by individual order
  •   items on sale

According to Section 12, paragraph six of the Consumer Rights Protection Law of the Republic of Latvia, “the consumer is responsible for ensuring the quality and safety of the goods during the exercising of the right of withdrawal.

The Seller reserves the right to refuse the Buyer`s right of withdrawal or the Seller can deduct compensation in the case that

  •    the goods do not correspond to their original condition;
  •    the goods are damaged;
  •    the goods have been worn and/or washed;
  •    the goods have spots;
  •    original brand-, price tags have been removed;
  •    the deadline for return the goods is overdue.

 The Seller shall reimburse the costs of the returned goods to the customer within 14 business days from the date Seller receives the letter of the withdrawal. The Seller may withhold the refund until the Seller has received the goods back or until the Buyer has provided confirmation to the Seller that the goods have been returned.  

 We inform the Buyer, if we find that the value of the retutned goods has been lost, we will apply to the court for compensation for the damage caused to our company as a result of the consumer`s actions.

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