Terms and Conditions
According to the legislation of the Republic of Latvia, owners of the onlines stores must specify the terms of delivery and returns of goods, as well as the right of withdrawal. Such a disclaimer is called a distance contract.
The seller of goods offered at the online store www.bergs.lv SIA “MODE PLUSS”, registration nr. LV4000320409, Elizabetes street 20, Riga, LV-1050, Latvia, e-pasts: [email protected], phone: +371 67288393, hereinafter the Seller, on the one side, and the person placing the order, hereinafter the Buyer, on the other side, enter into the following Distance contract:
The Seller resolves to sell and deliver goods to the Buyer in accordance with the Buyer`s order, while the Buyer resolves to accept the ordered products and make the payment in accordance with the terms of the Distance contract.
Ordering, Delivery and Payment Procedure
The Buyer orders goods through the website of the “MODE PLUSS” online store www.bergs.lv , indicating the type and number of goods to be purchased.The Buyer has the opportunity to pay for the goods using the payment tools built into the online store or by paying the invoice prepared by the Seller and sent to the Buyer by e-mail in accordance with the order. The invoice is drafted electronically and is valid without a signature.
The Seller ensures the delivery of the goods within 3-7 business days from the day of receiving the payment for the goods in the Seller`s bank account. The time of the delivery take 14-30 business days if the delivery address is outside of Latvia. Delivery time does not include public holidays.
Free shipping starts on orders over 50 EUR.
For more information about the terms of delivery, see Shipping information.
In our online store prices are in Euro`s, include VAT.
By ordering the goods the final price. is indicated.
According the Consumer Rights Protection Law the Buyer has rights to raise a claim about good, which is not in compliance with provisions of the contract, during 2 years from the day of purchase of good.
Right of Withdrawal
The Buyer has rights to withdraw from the contract within 14 days from receiving the goods. The Buyer can withdraw from the contract by sending a letter of withdrawal to the Seller`s e-mail address: [email protected] or by Post to the address of the company MODE PLUSS: Elizabetes street 20, Riga, LV-1050, Latvia. The Seller shall send a withdrawal form to the Buyer`s e-mail address upon request. The withdrawal letter form is available also HERE .
The Buyer is obligated to return the goods to the Seller within 14 days after sending the withdrawal letter. All expenses for returning the goods to the Seller shall be covered by the Buyer.
The Buyer may not exercise the right of withdrawal if:
- the ordered goods cannot be returned due to their nature
- the ordered goods are made directly for the Buyer by individual order
According to Section 12, paragraph six of the Consumer Rights Protection Law of the Republic of Latvia, “the consumer is responsible for ensuring the quality and safety of the goods during the exercising of the right of withdrawal.
The Seller reserves the right to refuse the Buyer`s right of withdrawal or the Seller can deduct compension in the case that
- the goods do not correspond to their original condition
- goods are damaged
- original brand-, price tags have been removed
- the deadline for return the goods is overdue
The Seller shall reimburse the costs of the returned goods to the customer within 14 business days from the date Seller receives the letter of the withdrawal. The Seller may withhold the refund until the Seller has received the goods back or until the Buyer has provided confirmation to the Seller that the goods have been returned.
More information about the right of withdrawal, see the section Returns .
Sattlement of disputes
In case of problems the Buyer have to contact the Seller by e-mails: [email protected] .
The Buyer`s complaints are considered within 7 business days from the date of receipt of the complaint, sending the answer to the address indicated in the complaint.
By entering the necessary information when placing the order on the online store www.bergs.lv, the Buyer confirms that they have read the terms and agree that the provided data will be used to accept the Buyer`s order and shipping the goods in accordance with the requirements of the regulatory enactments. The Buyer agrees to receiving e-mail notifications regarding the processing of the order.
Detailed information about the data processing, see the section Privacy .